We know the time you spend with us is precious so we guarantee you will never be rushed or your treatment cut short. Please let us know if there is anything we can do to improve your treatment, for example deeper or lighter massage, a pillow or different music.
Post covid19
We have now implemented a strict risk assessment to keep both our clients and staff safe. All treatment rooms are sanitised after use, you will be asked to wear a face covering, we will wear visors and face coverings. You will be asked to arrive at the salon ontime and wait outside, your therapist will come and get you and take you to your treatment room to reduce the amount of people you have contact with. Your payment and next booking will betaken by phone the day before your treatment to reduce the amount of time you spend with us. We are taking your safety and the safety of our staff very seriously. If you are vulnerable we can offer you the first appointment of the day to reduce the risks of coming into contact with anyone except your therapist. A covid 19 declaration will be sent to you 24 hours before your treatment for you to fill in for us to agree you have not got symptoms or have been in contact with anyone who has. Please let us know if you have had covid 19 as we may not be able to carry out some treatments without a Dr's note.
Spa Etiquette
Your treatment
All treatments are only carried out after completion of a medical questionnaire. It is important the treatments we carry out will not affect any conditions you may have, so please update us of any changes to your health. All your records are kept in confidence and in accordance with the data protection act. For our Spa Garden in Weston Salon we will require you to fill out a hot tub decleration.
Tanning & Tinting Treatments
We carry out tint and tan patch tests before your treatment. From time to time ingredients may change within the products that we use, and we request clients to have periodic patch tests.
Cancellations
Please give us 48 hours notice if you need to cancel your treatment with us. We do take full payment for treatments over 1 hour and these are non refundable if 48 hours notice is not given.
